Products and Services
SOCIAL RESPONSIBILITY OF THE COMPANY TO CUSTOMERS
In accordance with Law No. 8 of 1999 on Consumer Protection, the Company carries out its social responsibility to consumers by providing quality cement products, providing media information on products, product quality and customer service. Implementation of consumer responsibility activities through the maintenance of product quality, both process and in the process of transportation. Products of the Company have risks to the health and safety of customers if not handled properly.
INFORMATION OF PRODUCED PRODUCTS
To ensure proper use, storage and disposal, each Company product is furnished with information labels on the quality or other specifications listed on the outside of the package containing:
- Symbol/Logo of the Company
- Product Name
- Number of Indonesian National Standard (SNI)
- Weight in packing
- Type of Cement
- Product excellence
- Good and correct storage
- Number of mortar
- Safety instructions and first aid when exposed to body parts and inhalation of cement
- Consumer services via e-mail : firstname.lastname@example.org
In addition, the Company seeks to prevent counterfeiting of packaging contents, including through the use of codes and staining of codes stamped on bags of cement manufactured by date, month, year and region of distribution at the time of issuing of cement to facilitate the identification of products in the event of a problematic product.
FACILITIES, AMOUNTS AND DISTRIBUTION OF COMPLAINTS OF CUSTOMER/CUSTOMER COMPLAINTS
The Company provides the Service to facilitate consumers in submitting suggestions and criticism to the Company through e-mail: email@example.com which will be followed up promptly by the Company.
Customer complaints will be followed up by checking, verification/ to the place that reported the occurrence of customer complaints, then investigated whether there is a quality/quantity mismatch as customer complained and look for the root of the problem/cause. The results of the investigation are submitted to the relevant work unit and correction and prevention is done so as to avoid recurrence of customer complaints. Incoming complaint data will be the material of analysis of the cause of the problem and also as input for continuous improvement.
Complaints received will be made an evaluation for the Company to continuously improve service quality as well as to improve customer satisfaction and loyalty. In general, the performance of the Company’s Contact service in the last years is quite good with customer satisfaction above the set target. By 2018, Service Level and Customer Satisfaction are recorded at 80%.
In the last 2 (two) years, the number of complaints submitted to the Company increased from 21 in 2017 and became 122 by 2018. Consumen complaints that are received are well received, recorded and immediately responded. Coordinate with the Technical Service Team to make visits and clarification to Customers who submit complaints. All incoming customer complaints have been handled in full in 2018.
Jl. Abikusno Cokrosuyoso Kertapati
Palembang – 30258
P.O. Box 1175 Palembang – 30001
Telepon : (62) – 711 – 511261 (Hunting)
Fax : (62) – 711 – 512126
Email : firstname.lastname@example.org
- Corporate Policy
- Board Manual
- Good Corporate Governance (GCG) Guidelines
- Code of Conduct (COC)
- Gratification Control Guidelines
- Whistleblowing System
- Charter of the Audit Committee
- Internal Control Unit Charter
- Charter of the Risk Management Committee
- Information Management Guidelines
- Conflict of Interest (COI)
- Risk Management Guidelines
- Policy Regarding Vendor Selection
- Nomination and Remuneration
Media & Publikasi
Lelang & E-Proc
Tanggung Jawab Sosial
(62) – 711 – 511261